Refund policy

Last updated: October 23, 2026

OUR PREVIEW PROMISE
Every portrait is made to order from your photo, so we email you a preview before anything is printed. If the preview isn't right, we'll redo it. If it's still not right after revisions, we'll refund you in full before printing.

AFTER YOU APPROVE YOUR PREVIEW
Because each portrait is personalised to your specification, we can't accept returns or cancellations for change of mind once you've approved your preview and it has gone to print. This doesn't affect your statutory rights.

DAMAGED OR FAULTY ITEMS
If your portrait arrives damaged, misprinted or faulty, email us a photo within 14 days of delivery and we'll reprint and resend it free of charge, or refund you if you prefer. You don't need to send the item back.

LOST PARCELS
If your order hasn't arrived within 10 working days of dispatch, contact us and we'll investigate and reprint if needed.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at hello@pippetportraits.comor use the contact details in our contact information policy.